Question 1

Do you serve all hotels in Makati?

Accepted Answer

Yes, we cover all major hotels in Makati including Peninsula Manila, Shangri-La, Raffles, and boutique properties.

Question 2

Is it safe to book late at night?

Accepted Answer

Absolutely. All therapists are verified and background-checked. We operate until 1:00 AM daily with the same safety standards.

Question 3

What do I need to prepare?

Accepted Answer

Nothing. Our therapist brings all equipment including oil, towels, and a portable bed if needed.

Question 4

How do I pay?

Accepted Answer

Payment is made directly to the therapist upon arrival. Cash or GCash accepted.

Question 5

Can I choose a male or female therapist?

Accepted Answer

Yes, please specify your preference when booking via WhatsApp.

Question 6

What is the typical arrival time in Makati?

Accepted Answer

Our therapists typically arrive within 30 to 60 minutes after booking confirmation in central Makati areas.

Question 7

Do you offer 24-hour massage service?

Accepted Answer

We operate from 10:00 AM to 1:00 AM daily. For late-night requests, we recommend booking in advance.

Question 8

Is my privacy protected during home service?

Accepted Answer

Yes. All sessions are confidential. Therapists follow strict privacy protocols and discretion is guaranteed.

Question 9

Are your therapists professionally certified?

Accepted Answer

Yes, every therapist holds valid certification and has undergone professional training in massage therapy.

Question 10

Can I book for someone else?

Accepted Answer

Yes, you can book on behalf of a guest or family member. Please provide their hotel room number or home address.

Question 11

What types of massage do you offer?

Accepted Answer

We offer Swedish, deep tissue, Shiatsu, aromatherapy oil massage, foot reflexology, and combination packages tailored to your needs.

Question 12

Do I need to tip the therapist?

Accepted Answer

Tipping is not required but appreciated if you are satisfied with the service.

Question 13

What if the therapist is late?

Accepted Answer

We monitor arrival times closely. If a delay exceeds 15 minutes, we will notify you immediately and offer alternatives.

Question 14

Can I cancel or reschedule?

Accepted Answer

Yes, you can cancel or reschedule via WhatsApp. Please give at least 30 minutes notice to avoid cancellation fees.

Question 15

Do you offer couple or group massage?

Accepted Answer

Yes, we can arrange multiple therapists for couples or small groups. Please mention this when booking.

Question 16

Are the oils and products hypoallergenic?

Accepted Answer

We use premium hypoallergenic oils. Please inform us of any allergies or skin sensitivities when booking.

Question 17

Is there a minimum booking duration?

Accepted Answer

The minimum session is 60 minutes. We recommend 90 minutes for a full relaxation experience.

Question 18

Can I request a specific therapist?

Accepted Answer

If you have a preferred therapist from a previous session, you can request them and we will do our best to accommodate.

Question 19

What hygiene protocols do you follow?

Accepted Answer

Therapists sanitize hands and equipment before each session, use fresh linens, and follow all health protocols.

Question 20

Do you serve condominiums and apartments?

Accepted Answer

Yes, we serve condos, apartments, and serviced residences throughout Makati.

Palmeo Spa - Makati Home & Hotel Massage

Basic Info